Need Help? Check out our top Frequently Asked Questions
We send all of our phones and tablets out via Royal Mail Tracked 24™. Items are dispatched the
same day if ordered before 3pm Monday to Thursday, and you will receive this item the next day. For
orders outside of this, please see estimated delivery days below:
Orders placed Monday to Thursday after 3pm Your item will be dispatched the next day, meaning you will receive the item the following day.
Orders placed after 3pm on Friday or over the weekend
Your item will be dispatched the next working day (Monday), meaning you will receive the item on the second working day.
Orders placed on a Bank Holiday
Your item will be dispatched the next working day (Monday or Tuesday), meaning you will receive the item on the second working day
We do a 100 point check on all of our phones and tablets. Each
one is tested individually and is allocated a grade based on its
physical appearance alone. The grades are explained below:
- New Boxed – A boxed ‘as new’ product that comes in its original packaging. Will show no signs of use and be in perfect working condition.
- Refurbished As New Condition – A premium refurbished product which is ‘like new’ and has been restored to a very high standard. Will have no signs of use.
- Refurbished Excellent Condition – A premium product which has no signs of use and is in excellent working order.
- Refurbished Good Condition – An Excellent condition product that has very minor isolated wear and tear to the front, back or sides. This product is fully functional and in excellent working order.
- Refurbished Average Condition – A used product that has signs of use. This may have moderate wear and tear to the front, back or sides. This product is fully functional and in excellent working order.
All of our products have been tested by a gadget specialist and quality checked before being dispatched.
No, we don’t currently have the ability to accept card payments over the telephone. All orders must be placed via the website using our secure payments system.
If you wish to track the status of the order before dispatch, please log into your account and select
“VIEW YOUR ORDERS”. shop.envirofone.com/myaccount
You will then be able to view your tracking number which you can track on
If you require any further assistance please contact Customer Services team on 0333 999 0951
For all other questions, please see our full list of FAQ
0333 999 0951
Our customer service agents will be available:
Monday to Friday 9am to 5.00pm
Lyme Green Business Park